HEALTHCARE EXCELLENCE

In the healthcare industry clinicians not just provide medical support but go the extra mile managing distinctive aspects including the psychological behavioural relationship with the client. Clinicians encounter a myriad of challenging episodes that exacerbate stress and emotional burnout, to mention a few:

  • Unrealistic expectations from patients’ family
  • Assaultive & demanding clients
  • Handling fear, anxieties, and frustration of patients
  • Non-cooperative & hostile behaviours of co-workers 
  • Unrecognized efforts, conflicting situations while assisting their senior’s long engaging hours cause dissatisfaction and unresolved concerns.

To promote the desired service and tackle adverse outcomes Eunoia International introduces comprehensive skill development programs for better management of day-to-day functions resulting in work satisfaction.

The inception of learning culture in the healthcare industry promotes empathy care and compassion within co-workers. Reformed knowledge & skills coupled with coping skills encourage the staff to have a polished approach to handle multiple touchpoints.

Healthcare Excellence Training Include:

  • Leadership for Healthcare Providers
  • Power of 3C’s for Clinicians
  • Therapeutic Expression 
  • NLP for Medical Management
  • Coaching for Service Certification
  • On Job Training

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Expected benefits of Training

  • Improved outcome-based communication.
  • Develop resilience to bounce back.
  • Support patient recovery-physical as well psychological 
  • The understanding emotional patterns of patients before responding
  • Foster environment that seeks each other’s support, compliment & value co-workers’ responsibilities.

Synchronicity of the trainings Make a model

Staff Personas & Sessions

Leadership

Communications

Strength Integration

Co-operation & Collaboration

Service Mindset

Observation

Staff Refinement

Effective Engagement

Flawless practices in daily operations

Customer Service touch points

Care & Connect Behaviour

Empathy

Values & Attitudes

Observation

Customer Satisfaction

Sense of pride

External safety

Positive word of mouth

Increase market value

Desired results

Loyal Customers

Organisation Growth

Rewards & Recognition

Staff retention

Increased Earnings

Fame in the market

Visibility & positioning

Loyal Customers